Customer Support Service Agent Fulltime

We are currently recruiting for an Dutch, Russian and french Customer Support Service Agent to work with one of the biggest social media platforms in the world.

do you speak any of these languages and are you daily checking your profile in one of the largest social media platforms out there, and do you love solving support problems?

If the answers are YES – then we have the perfect job for you!

In this role, you will be a crucial member of the customer service team with these responsibilities.

Your Job:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Russian, French or Dutch

• You will solve product related technical issues and any other inquiries about the platform and the products

• You will be able to manage all different types of inquiries generated via inbound channels such as chat, email and social media messenger

• As a representative for the social media platform you will provide post-sales support

• You will take an active role in providing excellent and nimble customer service experience

• You will look for ideas to enhance service and improve the overall customer advertising

Your skills:

• University degree in marketing or any other relevant fields is a plus, but not mandatory

• Customer Service experience is preferred

• Experience in social media and/or digital marketing is a plus

• Excellent written and verbal communication skills

• Fluent, verbal and written Russian (C2) and minimum B2 English

• Ability to multitask & work under pressure

Your Benefits:

• Temporary Work at Home in Germany (relocation to Berlin will be required at some stage)

• 2200€ gross monthly salary

• 300€ gross Sign-On Bonus* (one-time payment)

• 40€ shopping card each month for your most favorite partner shops

• Up to 2000€ relocation package **

• 3 weeks paid training and ongoing coaching – all online

• We will provide computer, screen and headset

• Workers council that cares for you

• After we all return to the site, we will again offer great team events, Summer and Christmas parties, barbecues and much more fun

This is a great opportunity for someone looking for a new challenge in a diverse, multi-cultural, global business; where you will have the opportunity to work at home (for a period of time), take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.

Apply now!

www.smart-match.nl

https://www.facebook.com/Smartmatch.nl

SmartMatch is een uitzendbureau gevestigd in het hartje van Amsterdam in het monumentale Magna Plaza. Wij helpen iedere kandidaat aan de leukste baan. SmartMatch houdt van korte lijntjes. Bij SmartMatch werk je niet voor ons maar met ons! We doen wat we beloven en dragen zo bij aan jouw succes. Klant of kandidaat, wij regelen het voor je! Heb jij kennissen of vrienden die ook werk zoeken? Laat het ons gerust weten.  Iedereen is van harte welkom op ons op kantoor gevestigd aan de spui in Amsterdam.